All cancellations for our shaded rental items that require a reservation must be requested 5 days prior to reservation day to receive a full refund. Refunds may take 3-7 business days to process through Square. The booking system will let you adjust your reservation if you are outside of that five days prior to reservation window. For more information, reservation assistance, or cancellations: email firstname.lastname@example.org or message The Fugitive Beach on Facebook. We will get back to you as soon as possible.
In the past we have had to use extenuating circumstances for cancellations due to Covid-19. However, we have found, as most companies that rely on reservation systems, that people tend to abuse or not be truthful with their claims. Our extenuating circumstances policy is intended to protect our guests and staff from unforeseen circumstances that arise after booking. After the declaration of Covid-19 as a global pandemic by the World Health Organization, the extenuating circumstances no longer applies because Covid-19 and its consequences are no longer unforeseen or unexpected. Therefore, any guest who attest they have Covid-19 will be moved to another available day with an equal rental. The following year is also a viable option.
We are so sorry, no cancellations or refunds if you are inside that five day window prior to the reservation date. Please do not ask us to tell you no-any inquires will go unanswered unfortunately .